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This customer had low insulation levels. This can cause a problem with maintaining temperature throughout the home. If you don't have enough insulation, the higher your cooling and heating bills will be because your house will be subject to the elements outside. Your HVAC equipment will have torun longer or continually!
The Bone Dry crew came and filled up the upper level attic with insulation to ensure that the house was protected and keeping a stable temperature that the homeowner wanted, and essentially saving them money in the long run.