As a family-owned business for more than 30 years, we wanted to share with the Bone Dry Family what we are doing to continue to provide services while monitoring the rapidly changing conditions of the Coronavirus (COVID-19) across the nation. We are taking steps within our company to protect our employees, you and your family by putting additional safety precautions in place in accordance with CDC recommendations.
COVID-19 has changed some of our normal processes, but has not impacted our ability to provide or deliver services to our customers.
All employees are taking temperatures before coming to work daily. Those who are ill, are to remain at home and not come to the office. Anyone who becomes ill while at work, will be sent home. Any employee who is ill, caring for someone who exhibits any signs/symptoms of COVID-19, or has been exposed, will be quarantined from the office for 14 days. And we will follow the guidance from healthcare professionals when they are able to return to the office.
We have assigned those that are able to work remotely and perform their job responsibilities to work away from the office until the conditions are improved as identified by health officials. For those employees that are in the office, we are providing social distancing work spaces as recommended and practicing effective hygiene management.
The following steps are being taken to provide touchless/social distancing services as well as flattening the curve overall to our customers and the public in general:
We will use technology to utilize touchless virtual inspections and estimating for your roofing, roofing repair, masonry*, gutters, insulation, interior/exterior repairs/services*, heating & cooling* needs. (*available in select locations.)
Touchless free inspections & estimates. No inhouse inspections unless approved by the homeowner in advance with health screening protocols implemented.
Home Solutions Specialists will present in an open-air environment; i.e. garage with door open, covered porch, or arrange video conference call appointments (Google Hangout or alternative digital platforms) to review your project.
If you do not have internet access, we will arrange other accommodations, such as a printed proposal delivered via US Mail or other delivery arrangements.
Our Home Solutions Specialists are taking additional disinfecting precautions
Screened for symptoms daily before reporting for work
NEW CDC Recommendation 4/5: Cloth masks will be worn inside, or as warranted.
Increased disinfecting all equipment, tools, and trucks after each appointment and at the end of the day
Washing hands more frequently, use of hand sanitizer after every interaction, covering mouth when coughing/sneezing into tissue or arm
Avoiding close contact, instead implementation of touchless/social distancing appointments/inspections/estimating
Customer Service and Finance team members are available
Our customer service team will confirm your appointment 48 hours before your scheduled time.
We will confirm if anyone has been ill recently in your home for the safety of your household and our team members
Confirm preference of touchless appointment or allowance of inhouse inspection and consultation
If you need to reschedule your appointment because of illness, call 877-BONE-DRY.
If you are interested in financing your project, you may apply for Financing options on our website or call 877-BONE-DRY for assistance.
You can pay your bill online on our website or call 877-BONE-DRY to make other arrangements.
Our Bone Dry team members live, work, play, and shop in our communities. We are committed to continuing to provide the services you need to keep your home safe and protected and will do so in keeping the health and safety of our customers and employees first in all interactions.
We appreciate your support as we work through this challenging time. Our hope is you all remain safe. We are keeping those affected by COVID-19 in our thoughts and prayers, let’s stay strong, help each other and remain flexible and positive. And our sincere thank you to the many healthcare providers and first responders across the globe in caring for those affected by COVID-19.
Gene Judd President and Owner Bone Dry Roofing, Inc.